By making a purchase from The Anakiwa Studio, you are agreeing to these terms and conditions.
Copyright and Ownership
Ownership of items remains with the seller until an order is accepted and payment is received. Copyright remains with the creator of the image or design and/or Anakiwa Studio and does NOT transfer with a change of ownership. Products may not be copied or reproduced in any form for either commercial or non-commercial purposes without the express written permission of the copyright owner.
Payment
Unless agreed in writing, all payments are due prior to shipment of goods. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping Policies
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs will vary according to the delivery address provided and the buyer will be liable for the full cost of shipping. If an item is damaged during shipping, seller will not be held responsible.
Refund/Return Policy
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
Cancellation
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Complaints
Any complaints about items or sellers may be sent to: info@anakiwastudio.co.nz. Each case will be looked at individually and a response will be given within two weeks of receiving the complaint.
Legal Jurisdiction
Disputes arising from the purchase of goods or services from the Anakiwa Studio are subject to the laws of New Zealand.
These terms and conditions are subject to change. By making a purchase, you indicate that you have read and agree to these terms and conditions.
Last updated: 12 August 2020.